Evan Smith

A laptop perched on a desk, with a beer on the screen

Building Someone You’d Want To Have A Beer With

As Operations Engineers, we often overlook the user experience of tooling in favour of functionality. CLIs end up with vast sprawling seas of flags and nested commands requiring a minotaur to traverse. Now, I believe that ChatOps is the best path to giving independence and control to everyone in the company. This post is going to talk about why we rebuilt our ChatOps from scratch and what I learned along the way about UX, people and myself.