As Operations Engineers, we often overlook the user experience of tooling in favour of functionality. CLIs end up with vast sprawling seas of flags and nested commands requiring a minotaur to traverse. Now, I believe that ChatOps is the best path to giving independence and control to everyone in the company. This post is going to talk about why we rebuilt our ChatOps from scratch and what I learned along the way about UX, people and myself.
In part one of this series, I talked about my early weeks as an SRE at Hosted Graphite. After jumping […]
Onboarding a new hire is a tricky process and can be very difficult to get right. I’ve worked at/with companies […]
This blog post is based on a talk I gave at SREcon18 EMEA. If you’d like to see the slides […]
Recently there was an issue with particular dedicated hosts having network issues due to high traffic triggering a known bug […]
A lot of puppet configurations recommend using puppet’s tidy directive to manage puppet reports. The problem with this though is […]