Posts related to communication

2021 Check-in: Professional Development

Recently, I finished reading 97 Things Every Engineering Manager Should Know and I was inspired by one of the essays (“Focus on Growth to Improve Employee Engagement” by Amy Rich) to do (most) of a professional development plan - mainly minus the “plan” bit, that’s between me, my manager and a council of therapists.

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Customer Communication During Incidents The How to of Status Page Updates

Something often overlooked during an incident is how we communicate with our customers and reassure them of the situation. How you convey an incident to the people paying for your service can make all the difference when it comes to contract renewal period. At a past company, our sales team regularly reported back from client meetings that they consistently mentioned how helpful and reassuring status page updates from the SRE team were, even when our service was fully down.

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