The common thread throughout my career has been rapid technological change through a people-centric philosophy. I have a strong background in service reliabilty and professional web development, and I’ve used that background to create things that help people.

In 2015-2017, I transformed UCC’s Computing Society (Netsoc) from a closed group of friends that played video games once a month into a community that shared tech talks once a week, bonded over video games every tuesday, provided free computing services to 230 studens & researchers, and ran general services for 1000+ non-technical students. I put the community at the heart of everything we did.

The SRE ideology really resonated with me, and after college I got to experience the crucible of an education working in a low-latency, high-stress product like Monitoring as a Service (Hosted Graphite). I describe it as a 5-year education crammed into 2, the experience was invaluable. While there, I totally overhauled our CI/CD and Dev Tooling to give everyone in the company safe access to privileged operations, and generally improve peoples’ life at work. My work on the deployment pipeline specifically meant that we went from partial disruption to services with expected alerts to no downtime at all and removed the alert fatigue associated with deploys. I put work that improved the health and sustainability of people above all else.

Hosted Graphite was acquired in 2019 and I decided I wanted a new adventure. I moved to Berlin and became the sole SRE, and Lead SRE, at Solvemate. Alongside a new Head of Engineering, I helped completely reformat the company’s development processes, introduce structured incident response, build an entire engineering lifecycle/career ladder and implement SRE throughout the company. My role involved a lot of the duties of a manager while still being an IC - roadmaps, promotion models, feedback cycles, mentoring, design documents, process planning and a lot of reporting and presenting for the non-technical side of the business. I built a framework for engineering, to help people grow.

I got to put all of my experience together when I became manager of the Delivery team at Squarespace. The mandate I was given was to turn around a team that wasn’t liked by many teams, had two large-scale migrations that were years overdue, and a team that was quickly burning out. A year after I joined, we had landed both migrations and we were being sought-out in planning for our expertise and friendliness. We had become a sustainable, healthy and happy team - consistently scoring above average on company pulse surveys. I transformed a burnt out Operations Team into a sustainable, happy and respected Delivery Platform Team.

Now, I’m helping to build out the infrastructure, incident response, observability and developer experience from scratch for an IT Support SaaS platform.